Predictive Business Intelligence

PBI Speech Analytics Software

PBI is an advanced speech analytics business tool that filters customer interactions and provides companies with actionable intelligence about their business, customers and market, instantly producing key customer data and predicting critical business threats.

PBI | Predictive Business Intelligence

Transforming Voice Data into critical Business intelligence

Analyze and monitor 100% of your calls instead of the surprising industry average of plus or minus 3%.

Do you worry about what you don’t know about your business? Customer-centric businesses understand the value of customer and prospects’ questions, comments and feedback. The details you “don’t know” may be right in front of you. Now there is a tool available to “extract” the data and drastically change your business. Only PBI Speech Analytics Software can provide you with critical call intelligence that will propel your business and increase your profitability.

What are the benefits?
Click on the PBI video above to learn more about our powerful phonetics-based speech analytics solutions.
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PBI Speech Analytics Software

PBI DELIVERS

  • Market & Product Intelligence.
  • Key Customer Sentiment.
  • Competitive Intelligence.
  • Fraud Detection.
  • Legal Investigation & Compliance.
  • Customer Retention & Satisfactions.
  • Operational Efficiency.
  • Return on Investment.
PBI | Predictive Business Intelligence

PBI OFFERS MANY BENEFITS

Answers come to you

Automatic notifications in an easily read format can be instantly sent to your desktop, smartphone or tablet PC whenever a critical conversation takes place in near real time.

Easily Evaluates your products

Reveal product successes and take advantage of unexpected positive feedback or uncover issues early to make needed improvements.

Improves agent-customer interactions

PBI Speech Analytics Software ensures compliance with required disclaimers; improves operational inefficiencies; avoids unnecessary litigation and increases sales.

Urgent alerts allow for quick reactions

You are notified when critical events happen, such as: legal threats, product defects and potential to lose a key customer.

Cost effective

Finally a business analytics tool that small- to mid-market businesses can afford

Learn about the features
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PBI Speech Analytics Software works with multiple applications such as Business Intelligence, Agent Performance, Call Center Operations, Help Desk, Product Development, Quality Assurance, Regulatory Compliance, Sales & Marketing, and Security.

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PBI | Speech Analytics Software

POWER. FLEXIBILITY. EXPERIENCE.

Thirty years of research has resulted in a system that is highly accurate with ratings that can exceed 90%. This technology was proven throughout years of use in the defense and intelligence communities worldwide.

Lightning-fast call processing and search. Calls are organized as they are received into the database. This allows the user to quickly extract specific words and phrases, providing near real time results.

No restrictions. Because our system is based on phonetics, you can now search slang, product names, industry acronyms and new words instantly without having to update a dictionary.

Easy to use and very flexible. The intuitive user interface allows executives to create new business scenarios in minutes and find results within seconds.

Recording platform neutral. PBI can unlock the intelligence of the conversations stored in most brands of audio storage servers, allowing you to keep the recording platforms you have in place.

Easy to install. PBI Speech Analytics Software can be easily installed and is scalable to any size operation.

30

Years Experience

90

Accuracy Percentage

0

Restrictions

100

Data Evaluation Percentage
Predictive Business Intelligence

PBI Speech Analytics Software Features

This powerful application was designed to specifically address the key market needs leading industry analysts report are absent in today’s speech analytics marketplace, providing valuable insights from the voice of the customer.

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Affordable

The expense of the current market leading speech analytics providers is out of range to all but the largest of businesses. The high costs of set up, consulting and professional services, often exceed the cost of the solution itself. The TCO is typically half the price of many competitors, generating a faster return on investment and lower cost of ownership.

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Actionable Intelligence

In addition to easily discover, organize and visualize important data, PBI will deliver critical alerts on the most sensitive issues such as product defects, legal or compliance issues or competitive changes. Case file folders allow you to organize results for additional analysis, agent training, enhancing agent productivity or improving customer sentiment. PBI gives you total insight into the voice of the customer with minimal effort and cost, improving all aspects of your business, resulting in an improved bottom line.

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User Friendly

The PBI interface was developed to create a friendly and familiar user experience without distracting feature overkill. The easy and rapid access to the data you need creates added time to explore and monitor additional business case scenarios, adding to the return on investment, and gaining more understanding from your customer interactions. User training is typically less than 60 minutes.

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Vibrant Descriptive Dashboards

The role specific dashboards clearly identify critical trends by business case, term and phrase. Dashboards are easily created by the individual user with configurable timelines and single click drill-down capabilities to each customer interaction enabling simple access to the root cause. With an array of visual tools at your fingertips, interaction analysis results can be sliced and diced to help identify business opportunities within any customer interaction.

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Custom Data Integrations and Custom Features

PBI’s open system architecture design reduces the time for custom feature development if needed, and permits integration of custom data fields from other internal structured data sources such as CRM and telephony, generating added critical data correlations with the actual voice of the customer.

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Fast Set Up

By eliminating the complexity of system deployment, and by streamlining set-up, call classifications and business scenarios, the average PBI deployment time is less than 3 days.

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Technology

The patented PBI technology delivers accelerated audio processing speeds for high volume traffic and effortlessly correlates the true dollar values of customer comments and feedback to improve the organizations bottom line.

Meet Some Of Our Partners

PBI has partnered with the leading companies in the speech analytics industry.

PBI | Predictive Business Intelligence

Get in touch with us

PBI is transforming voice data into critical business intelligence. Contact us today to learn more about how we can help harness your contact center data.

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Phone Number

(502) 254-1382
pbi, predictive business intelligence, speech analytics software, extract, voice data, call center operations, applied digital solutions, jamie sugar

Email Address

info@pbi-corp.com
pbi, predictive business intelligence, speech analytics software, extract, voice data, call center operations, applied digital solutions, jamie sugar

Business address

Predictive Business Intelligence
210 Townepark Circle
Louisville, KY 40243

PBI Speech Analytics Software (formerly known as Extract) is a powerful phoneme-based speech analytics solution that can process and mine through thousands of hours of customer interactions quickly, providing you with the data you need to make critical business decisions.

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